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Subscription Terms

Last updated: May 11, 2026
Pre-launch notice: npass.io is preparing for general availability. These Subscription Terms describe how subscriptions will operate once the service goes live. They are provisional and may be revised, including in material respects, before the service is offered for sale. The version in effect at the time you actually subscribe will govern your subscription.
Merchant of Record: All npass.io subscriptions are processed through our Merchant of Record (MoR) payment partner, which handles billing, tax collection, invoicing, and payment processing on behalf of Netcube, Inc. The specific provider will be disclosed upon service launch. For product support, contact npass.io@netcube.com.

1. Overview

These Subscription Terms describe the specific terms of your npass.io subscription, including billing, payment, plan features, and auto-renewal terms. These terms supplement our Terms of Service.

2. Subscription Plans

npass.io offers the following subscription plans:

All prices listed below are net prices and exclude VAT. Applicable VAT or sales tax will be added at checkout based on your billing location and is collected and remitted by our Merchant of Record payment partner. EU business customers with a valid VAT-ID are subject to the reverse-charge mechanism (0% VAT).

Plan Monthly (excl. VAT) Annual (excl. VAT) Minimum Users Devices Per User Features
Starter €5/user/month (excl. VAT) €50/user/year (excl. VAT) 10 users 2 devices Single site (unlimited access points), Basic NAC, Device management, IEEE 802.1X PEAP, RADIUS, Shared multi-tenant infrastructure, EU-hosted customer data, Audit logs (retained up to 30 days)
Professional €10/user/month (excl. VAT) €100/user/year (excl. VAT) 20 users 3 devices Unlimited sites (multi-site), Everything in Starter, EAP-TLS by generated certificate, Automatic Profiler, Dedicated NLB, Priority support, Audit logs (retained up to 3 months, with export)
Minimum Billing: Starter plans are billed for a minimum of 10 users (€50/month or €500/year, excl. VAT). Professional plans are billed for a minimum of 20 users (€200/month or €2,000/year, excl. VAT). If your organization has fewer users than the minimum, you will still be billed at the minimum user count.

Annual billing is paid upfront for the full year and includes a discount equivalent to 2 months free compared to monthly billing.

2.1 Per-User Pricing Model

npass.io uses a per-user pricing model. You are billed based on:

Each user can manage up to the specified number of devices included in their plan (Starter: 2, Professional: 3). Additional devices beyond the plan allowance can be added at €1.00 per device/month (excl. VAT).

2.2 Plan Infrastructure

Each plan tier includes different infrastructure provisions. All customer data is hosted within the EU across every tier:

2.3 Free Trial

New subscribers receive a 14-day free trial of the Professional plan. The trial includes:

If you cancel before trial expiration, no charges apply. If you don't cancel, your selected plan will be charged on the next billing date.

3. Billing and Payment

3.1 Billing Cycle

You can choose between monthly or annual billing:

3.2 Payment Processing

All payments are processed securely by our Merchant of Record payment partner. Accepted payment methods include:

3.3 Currency and Taxes

Currency: Subscription pricing is in EUR (Euro). Currency may be adjusted based on your billing location.

Net Prices (Excl. VAT): All prices displayed on our website, in this agreement, and during checkout are net prices and exclude VAT or any other applicable sales tax. The applicable tax is calculated and added on top of the listed price at checkout based on your billing location and tax status.

VAT Collection and Remittance: Tax rates vary by location. Our Merchant of Record payment partner automatically calculates, collects, and remits all applicable VAT, GST, and sales taxes to the relevant tax authorities on our behalf. Tax amounts are shown separately during checkout and on your invoice.

EU B2B Reverse Charge: Business customers based in an EU member state (other than the country of the seller of record) who provide a valid VAT identification number at checkout will be charged 0% VAT under the reverse-charge mechanism. The customer is responsible for accounting for VAT in their own jurisdiction.

3.4 Invoice and Receipt

You will receive an invoice or receipt from our payment partner for each billing cycle. Invoices are available through your account dashboard or can be requested from our support team.

4. Auto-Renewal

4.1 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel beforehand. You will be charged the applicable subscription fee for your selected plan and billing cycle.

4.2 Renewal Notification

We will send you an email reminder 7 days before your renewal date. This email will include:

4.3 Price Changes

If we change our subscription pricing, we will notify you at least 30 days in advance. The new pricing will take effect on your next renewal date. If you do not agree to the new pricing, you can cancel before the renewal date.

5. Plan Changes

5.1 Upgrade

You can upgrade to a higher-tier plan at any time. The upgrade becomes effective immediately:

5.2 Downgrade

You can downgrade to a lower-tier plan at any time. The downgrade becomes effective on your next renewal date:

5.3 Adding Users

You can add users to your subscription at any time. Additional users are charged pro-rata for the remainder of your current billing cycle and included in full on your next renewal.

5.4 Removing Users

You can remove users from your subscription. Removed users lose access immediately, and you receive a pro-rata credit toward your next billing cycle if applicable.

6. Cancellation

6.1 How to Cancel

You can cancel your subscription at any time through:

6.2 Effective Date of Cancellation

Your subscription will be cancelled at the end of your current billing period. You retain full access to npass.io through the end of your paid period. No refunds are issued for partial billing periods.

6.3 Refund on Cancellation

Cancellation during your paid subscription does not result in a refund. For refund eligibility, see our Refund Policy.

7. Failed Payments

7.1 Payment Failure

If your payment method fails, our payment partner will attempt to retry payment according to their retry schedule (typically up to 4 times over 14 days).

7.2 Grace Period

If payment fails, you enter a grace period:

7.3 Suspension

If payment is not resolved after the grace period expires, your subscription is suspended:

7.4 Termination

If payment remains unresolved for 30 days, your account may be terminated and data may be deleted per our Terms of Service.

8. Merchant of Record Disclosure

npass.io uses a Merchant of Record (MoR) model for all subscriptions. This means:

For billing, payment, and refund inquiries, please contact npass.io@netcube.com or use the billing portal provided with your subscription.

9. Changes to Subscription Terms

We reserve the right to modify these Subscription Terms at any time. Material changes will be communicated to you via email or in-app notification at least 30 days before taking effect. Your continued use of npass.io after a change constitutes acceptance of the new terms.

Questions?
For subscription-related questions, contact us at npass.io@netcube.com.