Subscription Terms

1. Overview

These Subscription Terms describe the specific terms of your npass.io subscription, including billing, payment, plan features, and auto-renewal terms. These terms supplement our Terms of Service.

2. Subscription Plans

npass.io offers the following subscription plans:

Annual billing is paid upfront for the full year and includes a discount equivalent to 2 months free compared to monthly billing.

2.1 Per-User Pricing Model

npass.io uses a per-user pricing model. You are billed based on:

• Number of Users: The number of individual user accounts in your organization (subject to plan minimums)
• Selected Plan: Starter (min. 10 users), Professional (min. 20 users), or Enterprise (custom)
• Billing Cycle: Monthly or annual

Each user can manage up to the specified number of devices included in their plan (Starter: 2, Professional: 3, Enterprise: unlimited / custom). On Starter and Professional, additional devices beyond the plan allowance can be added at €1.00 per device/month.

2.2 Plan Infrastructure

Each plan tier includes different infrastructure provisions. All customer data is hosted within the EU across every tier:

• Starter: Shared multi-tenant infrastructure for cost-effective access control. Limited to a single business site (unlimited access points within that site). EU-hosted customer data.
• Professional: Dedicated Network Load Balancer (NLB) for guaranteed performance and isolation. Unlimited sites (multi-site deployment).
• Enterprise: Dedicated self-service portal with a custom subdomain (e.g., yourcompany.npass.io), a dedicated database, and fully isolated infrastructure for a branded multi-site deployment

2.3 Free Trial

New subscribers receive a 14-day free trial of the Professional plan. The trial includes:

• Full access to all plan features
• No credit card required (for signup)
• Automatic conversion to paid plan upon trial expiration
• Ability to cancel anytime during trial period

If you cancel before trial expiration, no charges apply. If you don't cancel, your selected plan will be charged on the next billing date.

3. Billing and Payment

3.1 Billing Cycle

You can choose between monthly or annual billing:

• Monthly: Charged on the same date each month at the listed monthly rate
• Annual: Charged once per year at a discounted rate (equivalent to 2 months free). Annual subscriptions require upfront payment for the full year and are non-refundable after the first 14 days

3.2 Payment Processing

All payments are processed securely by Lemon Squeezy. Accepted payment methods include:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• PayPal
• Apple Pay, Google Pay

3.3 Currency and Taxes

Currency: Subscription pricing is in EUR (Euro).

Taxes and VAT: As Merchant of Record, Lemon Squeezy automatically calculates and collects applicable taxes (VAT, GST, sales tax) based on your billing address. Tax amounts are displayed during checkout and on your invoice. Lemon Squeezy handles all tax remittance to the relevant authorities on your behalf.

3.4 Invoice and Receipt

You will receive an invoice from Netcube, Inc. for each billing cycle. Invoices are available through your account dashboard or can be requested from npass.io@netcube.com.

4. Auto-Renewal

4.1 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel beforehand. You will be charged the applicable subscription fee for your selected plan and billing cycle.

4.2 Renewal Notification

We will send you an email reminder 7 days before your renewal date. This email will include:

• Your current plan and pricing
• Your renewal date
• Instructions for cancellation or plan changes

4.3 Price Changes

If we change our subscription pricing, we will notify you at least 30 days in advance. The new pricing will take effect on your next renewal date. If you do not agree to the new pricing, you can cancel before the renewal date.

5. Plan Changes

5.1 Upgrade

You can upgrade to a higher-tier plan at any time. The upgrade becomes effective immediately:

• You pay a pro-rata amount for the remainder of your current billing cycle
• Your next billing date remains unchanged
• You immediately gain access to higher-tier features

5.2 Downgrade

You can downgrade to a lower-tier plan at any time. The downgrade becomes effective on your next renewal date:

• No charges or refunds apply for the current billing cycle
• You will be charged the lower price on your next renewal date
• You retain access to current plan features through the end of your billing period

5.3 Adding Users

You can add users to your subscription at any time. Additional users are charged pro-rata for the remainder of your current billing cycle and included in full on your next renewal.

5.4 Removing Users

You can remove users from your subscription. Removed users lose access immediately, and you receive a pro-rata credit toward your next billing cycle if applicable.

6. Cancellation

6.1 How to Cancel

You can cancel your subscription at any time through:

• Self-Service: Dashboard settings > Subscription > Cancel Subscription
• Email: Contact npass.io@netcube.com
• Support: Contact npass.io@netcube.com

6.2 Effective Date of Cancellation

Your subscription will be cancelled at the end of your current billing period. You retain full access to npass.io through the end of your paid period. No refunds are issued for partial billing periods.

6.3 Refund on Cancellation

Cancellation during your paid subscription does not result in a refund. For refund eligibility, see our Refund Policy.

7. Failed Payments

7.1 Payment Failure

If your payment method fails, our payment system will automatically retry payment (typically up to 4 times over 14 days).

7.2 Grace Period

If payment fails, you enter a grace period:

• Duration: 14 days from the initial payment failure
• Access: You retain limited access to npass.io during the grace period
• Resolution: Update your payment method or contact support

7.3 Suspension

If payment is not resolved after the grace period expires, your subscription is suspended:

• Your access to npass.io is restricted
• You cannot create new devices, users, or policies
• Audit data remains available for viewing
• You can re-activate by updating your payment method

7.4 Termination

If payment remains unresolved for 30 days, your account may be terminated and data may be deleted per our Terms of Service.

8. Enterprise and Custom Plans

For Enterprise plans, contact us at npass.io@netcube.com. Enterprise subscriptions include:

• Custom pricing based on your organization size
• Unlimited devices per user (custom allowance)
• Dedicated self-service portal with a custom subdomain (e.g., yourcompany.npass.io)
• Fully isolated infrastructure with a dedicated NLB and dedicated database
• API access
• Custom SLA (Service Level Agreement)
• Dedicated account manager
• Priority support with guaranteed response times
• Custom deployment options (EU region, on-premise hybrid)
• Audit logs retained for 12 months or longer

9. Payment Service Provider

Lemon Squeezy LLC (a Stripe company) is the Merchant of Record for all npass.io subscriptions. This means:

• Lemon Squeezy processes all payments, handles billing, and issues invoices
• Lemon Squeezy calculates, collects, and remits applicable taxes (VAT/GST/sales tax)
• Netcube, Inc. is the software provider and handles all product support
• Your contractual relationship for the service is with Netcube, Inc.

For billing, payment, and refund inquiries, please contact us at npass.io@netcube.com.

10. Changes to Subscription Terms

We reserve the right to modify these Subscription Terms at any time. Material changes will be communicated to you via email or in-app notification at least 30 days before taking effect. Your continued use of npass.io after a change constitutes acceptance of the new terms.